Need a hand?
RuneWords Support
Questions about gameplay, Game Center, purchases, restores, privacy, or launch timing? Send them here and the RuneWords team will help you understand what happened and what to try next.
How support can help
- Gameplay problems, including blocked progress, daily challenge questions, or a board that does not look right.
- Game Center questions for leaderboards, achievements, or award screens.
- Purchase and restore questions for Remove Ads, one-time purchases, and items tied to the same Apple account.
- Privacy and data requests, including help with saved progress or deletion requests.
- Feedback about readability, accessibility, layout, or anything else that affects your experience in the app.
Before you email
If your question is about billing, refunds, or purchase receipts, start with Apple's App Store purchase tools. RuneWords support can explain game behavior and restore expectations, but Apple controls App Store billing decisions.
Helpful details to send
- Your device model and iOS version.
- A short description of what happened and what you expected to happen.
- Whether the issue involves Game Center, a purchase, restore, privacy request, or a specific level or realm.
- Screenshots if the issue is visual or layout-related.